Terms & Conditions

Free trial session

The very first time you come to Mish Mash Music constitutes your free trial session. Unless otherwise agreed, this session is the first lesson of the term you have paid for.

If the class is not suitable for you for any reason and you do not wish to take the place for the term, you have 12 hours after your free trial session to contact Mish Mash Music by calling me on 01727 752390. Money you have paid will be refunded by bank transfer.

Customer cancellations

A child’s place is booked and committed for the whole term; cancellations during the term will receive no refunds and cannot be made up or transferred (except in conditions 1. and 2. noted below). The charges set out are for a specified time and day, there will be no refunds given for cancellation or absence whatever the reason.

  1. If at any time after the first twelve hours after your free trial session, you inform Mish Mash Music by email that you no longer wish to attend for the remainder of a term, Ruth can offer the space to another child. If you don’t receive a response to your email within one working day, please check that the message has been received. If another child fills your child’s space, you will receive a refund equivalent to the number of weeks the new child’s family have paid for that term, minus a £30 admin fee.
  2. If a child is unable to attend a class for whatever reason (sickness, holiday etc) you can offer your session to a friend with a child of similar age to come in your place. Please let me know in advance (even if it’s the same morning) who is coming in your place.

Class cancellations

We reserve the right to change times and locations for reasons beyond our control. If a class is cancelled, we will endeavour to add another class onto the end of the term or during a school holiday in order to make up for the missed class.

We will use the mobile number provided when booking/registering to send you a text message in case of last-minute class cancellations (less than 24 hours notice). It is your responsibility to ensure that this mobile number is up to date.

If classes are cancelled due to snow/extreme weather, the following rules apply: If the schools in the local area are closed due to snow (St Michael’s school and Fleetville JMI school will be used as benchmarks) then classes will not run at Mish Mash Music, and there will be no refund for missed classes.